Politique d'expédition
Shipping policy
All orders received before 3:30 pm (Eastern Time) are processed and shipped the same day (excluding weekends and holidays). After receiving your order confirmation email you will receive another notification when your order has shipped.
We may experience weather related delays. Such delays are not calculated in the shipping timeframes provided at checkout.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@EllaEtc.shop with your name and order number, and we will look into it for you.
Delivery: To ensure that your package is properly delivered please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
